Frequently Asked Questions (FAQ)
What is Sisi and Sora?
Sisi and Sora is a United Kingdom–based fashion brand offering thoughtfully curated, contemporary pieces that blend timeless design with everyday comfort—crafted to help you express your individuality with effortless style and confidence.
Do you offer free shipping?
Yes, we do. Every order comes with free shipping, no minimum spend or hidden conditions. We believe delivery should be simple and stress-free, just like your shopping experience.
How long does delivery take?
Orders are processed within 1–2 business days and delivery usually takes 3–7 business days after dispatch. In most cases, your order will arrive within 4–9 business days. Once your parcel is on its way, you’ll receive a shipping confirmation email with a tracking link so you can follow its journey right to your door.
Do you ship internationally?
At the moment, we ship only within the United Kingdom. We’re focused on offering a smooth, reliable experience locally, but if we expand our reach in the future, our community will be the first to know.
What is your return policy?
We want you to love every piece you order. If something isn’t quite right, you have 60 days from delivery to return your items. Just email us at info@sisiandsora.uk and we’ll guide you through the return process quickly and easily.
How long do refunds take?
Once your return is approved and processed, refunds are typically issued within 7 business days. Depending on your bank, it may take a little longer to appear on your statement, but we’ll always keep you updated.
Do you accept exchanges?
Yes, of course. If you’d like to exchange an item for a different size or style, simply contact us at info@sisiandsora.uk and we’ll help you arrange it.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, and other major digital wallets. All payments are processed securely using SSL encryption to protect your personal details.
Is my personal and payment information safe?
Absolutely. Your privacy and security mean everything to us. Sisi and Sora never stores your payment information, and our checkout system is fully encrypted to ensure every transaction is safe.
What do I do if my order hasn’t arrived?
Please check your tracking link first to see the latest updates. If your order hasn’t arrived after 7 business days, contact us at info@sisiandsora.uk and we’ll look into it right away to make sure it reaches you as soon as possible.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may still be able to make changes or cancel it. Please email us at info@sisiandsora.uk as soon as possible after placing your order, and our team will do everything we can to assist.
Still need help?
We’re always happy to help. Send us a message at info@sisiandsora.uk and our friendly team will get back to you as soon as possible.